By Sergiu Gatlan
Publication Date: 2026-01-14 09:55:00
Microsoft confirmed that a recent Windows 365 update is blocking customers from accessing their Microsoft 365 Cloud PC sessions.
Windows 365 is a cloud-based service that runs on Azure Virtual Desktop and allows enterprise customers to stream Windows Cloud PCs to end users under Windows 365 Enterprise or Windows 365 Business subscriptions.
The incident began on Tuesday at 19:00 UTC, when users started experiencing sign-in failures and intermittent access issues to their Cloud PCs.
“We detected an issue with Cloud PC connections and sign-in through our automated service monitoring after seeing an increase in failed connection attempts,” Microsoft said at the time. “We’re investigating our service telemetry, including recent Windows 365 updates, to identify the underlying cause of impact and to help inform our next troubleshooting steps.”
Microsoft says its automated monitoring systems detected the problem after registering an increase in failed connection…