By Sergiu Gatlan
Publication Date: 2026-03-17 12:03:00
Microsoft has shared guidance to fix C:\ drive access issues and app failures on some Samsung laptops running Windows 11, versions 25H2 and 24H2.
This comes after a joint investigation with Samsung that pinned these issues on the Samsung Galaxy Connect app, used for screen mirroring, file sharing, and data transfer between Samsung Galaxy devices and Windows PCs.
On affected devices, users experience problems accessing files, launching apps, or performing administrative tasks, and, in some cases, issues elevating privileges, uninstalling updates, or collecting logs due to permission failures.
​Microsoft temporarily removed the Samsung app from the Microsoft Store after discovering it was causing issues on Samsung Galaxy Book 4 and Samsung desktop models running Windows 11. Samsung then published a new version of the application to address the bug.
Today, Microsoft and Samsung also published recovery guidance for affected systems, which requires users to follow a…
