By Sergiu Gatlan
Publication Date: 2026-05-13 11:53:00
Microsoft says some customers are experiencing issues downloading and installing Office on their Windows 365 devices.
Windows 365 is a cloud-based service that runs on Azure Virtual Desktop and allows enterprise customers with Windows 365 Enterprise or Windows 365 Business subscriptions to stream Windows Cloud PCs to end users.
According to a service alert seen by BleepingComputer, this issue (tracked under WP1309017 and first acknowledged on Tuesday, May 12) is caused by a configuration change pushed via a recent service update.
Microsoft is currently developing a fix and anticipates that deploying it to affected environments will delay the resolution of Office installation issues, with the next update scheduled for Friday.
“We identified that a recent service update contained a configuration change that’s impacting the downloading and installation of Office on Windows 365 devices,” the company added.
“We’re developing a fix to correct the configuration and will…