By Sergiu Gatlan
Publication Date: 2026-01-23 13:34:00
Microsoft confirmed today that Outlook mobile may crash or freeze when launched on iPad devices due to a coding error.
While this known issue may affect all users of Outlook for iOS version 5.2602.0 on an iPad, Microsoft says that they can work around it by launching Outlook after enabling Airplane Mode.
“The latest Outlook for iOS update contains a code error related to a change meant to refresh rather than restart tabs when feature flags are updated, which is resulting in this impact,” Microsoft said in an incident report (tracked under EX1220516).
“Affected users can launch Outlook mobile while in Airplane Mode and then re-enable Wi-Fi and/or cellular data as a way to circumvent impact while we work towards mitigation.”
Microsoft added that it has already developed a fix for this bug, but the fixed app version may take up to 24 hours to reach the App Store due to Apple’s review and release processes.
While Microsoft has yet to detail how many users are…
