By Sergiu Gatlan
Publication Date: 2025-12-09 11:48:00
Microsoft is working to mitigate an ongoing incident that has been blocking users in Europe from accessing the company’s AI-powered Copilot digital assistant.
Additionally, some users who can access the affected service may experience degraded functionality with specific features.
“We’re investigating an issue in which users in the United Kingdom may be unable to access Microsoft Copilot, or experience degraded functionality with some features,” Microsoft said when it acknowledged the issue one hour ago.
After reviewing service monitoring telemetry to isolate the root cause of the outage, Microsoft added that the incident was caused by a capacity scaling issue that is now being addressed.
“Indications from service monitoring telemetry suggest an unexpected increase in traffic has resulted in impact. We’re continuing to investigate further to determine the next steps required,” Microsoft said.
“We’ve identified an issue impacting service autoscaling to meet…
