M1 and Amazon Web Services launch Maxine, an AI VoiceBot, for customer service
M1 works with Amazon Web Services (AWS) at launch Maxine, an AI VoiceBot for M1 hotlines. Built on Amazon login, the cloud-based contact center platform from AWS, M1 aims to improve customer service.
Maxine is powered by AI technologies from AWS, including advanced technologies Speech and language processingwhich gives the VoiceBot more realistic qualities. M1 technology also plays a role with the Join the log-in protocol Improve the quality of every call.
And according to M1, it works.
With the launch of Maxine late last year, the company’s Net Promoter Score, a metric used to measure customer loyalty and satisfaction, rose 40% in December 2021 compared to December 2020, according to M1.
This is mainly due to some of the more advanced features Maxine has compared to regular calling bots. This includes the authentication of callers with a one-time PIN code as well as the provision of a …