By The Hotel Conversation
Publication Date: 2025-11-28 00:00:00
LAngham Hospitality Group (LHG) has launched a trio of artificial intelligence (AI) agents to address changes in the way people source information. The new toolkit, It complements the group’s existing channels and gives guests the flexibility to make inquiries either digitally or directly to hotel staff, who in turn gain wider access to training materials and commercial insights.
“Personal and intuitive guest care, strong people development and sound business decisions have always been central to the way we work.” Bob van den Oord, CEO of Langham Hospitality Group, told The Hotel Conversation.
“These new tools expand that approach by allowing us to respond to change “How people access information, whether they are guests planning a staycation, frontline team members honing their skills, or marketing executives exploring new travel trends.”
The new AI agents will be gradually rolled out across the group’s hotel portfolio. This includes 31 properties throughout…
