Months after touting AI’s potential to replace human work, Klarna CEO Sebastian Siemiatkowski is backtracking and reversing an AI-induced hiring freeze to bring on more human staff.
Siemiatkowski, 43, told Bloomberg on Thursday that Klarna is hiring human workers again to ensure that customers always have a human presence to talk to, if needed.
“From a brand perspective, a company perspective, I just think it’s so critical that you are clear to your customer that there will always be a…
Article Source
https://www.entrepreneur.com/business-news/klarna-ceo-reverses-course-by-hiring-more-humans-not-ai/491396
