Kaseya announced that the company had grown by over 25% in 2021, driven by several strategic acquisitions and an ongoing focus on helping MSPs expand their business through sales and marketing support.
As MSPs and in-house IT teams got used to new hybrid and remote work environments, Kaseya deployed hundreds of deep workflow integrations that enabled IT professionals to work more efficiently and address cybersecurity and compliance business challenges that the Became more and more complex over the course of 2021.
“While certain parts of the world saw economic recovery in 2021, IT pros still faced incredible uncertainty as they navigated the ever-evolving IT environments with budgets that continue to be blown by a growing volume of new technology said Fred Voccola, CEO of Kaseya.
“We made two acquisitions that fixed the most important vulnerabilities for MSPs and SMBs, launched our Connect IT Community and focused on innovative new products such as VulScanall with the focus on helping our customers avoid wasting time and keep expanding their budgets”, he says.
“The IT Complete Suite remains the gold standard for IT professionals who need truly automated, secure, and affordable solutions to ensure maximum profitability.”
Voccola says the Kaseya family will continue to grow in 2022, with plans for more than 1,300 new hires worldwide at its headquarters in Miami, as well as offices in Dublin, Krakow and Sydney.
The acquisitions of RocketCyber and TruMethods have further strengthened the Kaseyas IT Complete solution suite. In February 2021, Kaseya acquired RocketCyber Managed Security Operations Center solution to help its customers break through the noise and respond to threats across endpoints, networks and cloud attack vectors.
By integrating with Kaseya’s VSA, BMS and Passly solutions, RocketCyber users can easily deploy the solution in their environment and quickly create relevant incident tickets.
In May 2021, Kaseya acquired the business transformation organization TruMethods to enable MSPs to build more strategic relationships with their customers and grow monthly recurring revenue. With the virtual CIO solution myITprocess, FormulaWon training courses and TruPeer groups, MSPs can use proven methods to expand their business.
Connect IT Global hosted thousands at the MGM Grand in Las Vegas. Kaseya hosted its annual Connect IT event in October 2021 with a packed schedule that included keynotes from experts like Kaseya CISO Jason Manar, cybersecurity management sessions, and even a few laughs from popular actor Nick Offerman.
Kaseya created the Connect IT Community to enable IT professionals to share best practices around the world. TheConnect IT Community is an online collaboration platform that enables individuals to use Kaseya products more effectively and to network with IT professionals around the world. The Connect IT Community is the new home of Kaseya’s Automation Exchange, which includes hundreds of scripts that users can share, buy, and sell.
2021 innovations and integrations
Compliance Manager for UK GDPR: This new module in Kaseya’s award-winning platform makes it easy to comply with UK’s extensive data protection regulations and enables companies to comply with both UK and EU GDPR requirements.
VulScan from RapidFire Tools: The latest solution from RapidFire Tools enables technology professionals to better protect their organizations from the growing threat of cybersecurity attacks. VulScan is an advanced vulnerability scanner that automatically detects users and alerts them to critical security issues so they can take action before they are compromised.
Improved protection against compromising business emails by Graphus
Graphus introduced a new feature that uses artificial intelligence to stop both internal and external business compromise email attacks, and enables IT professionals to protect themselves from the most common email exploit of 2021.
Customized emails and training kits in BullPhish ID
As industry-specific phishing attacks continue to plague businesses, BullPhish ID enables IT professionals to create custom emails and simulation training kits that reflect the types of attacks targeting their employees.
Backup and Disaster Recovery
Canadian data centers for Unitrends and Spanning Cloud Apps: Kaseya began using two data centers in Ontario and Quebec in 2021 to store the data of its Canadian customers from Unitrends Endpoint Backup and Spanning Office 365 locally, thereby making it easier for them to comply with data sovereignty regulations.
Unitrends BackupIQ integration with BMS and Vorex
This integration of BackupIQ’s artificial intelligence warning with BMS and Vorex’s ticketing workflow automation enables companies to reduce time lost with false positives and backup correction by up to 50%.
TruMethods myITprocess Reporting API and Default Initiative Templates: The Reporting API enables users to extract data from myITprocess into a third-party reporting tool, giving MSP owners the ability to dig deeper into key metrics. Standard initiative templates enable MSPs to use myITprocess to provide strategic recommendations to new customers using pre-filled strategic roadmap initiatives.
Powered Services Pro
New sales campaign kits and social media posts created for you, as well as one-on-one coaching, have helped MSPs raise more than $ 6.2 million in new MRRs in 2021.
Improved IT Glue ticketing experience through Kaseya BMS and VSA: IT Glue has strengthened its integration with Kaseya BMS and VSA to optimize the ticketing experience. MyTickets enables users to troubleshoot problems directly in IT Glue, and the Affected Hardware feature pulls information on assets and their operating environments from IT Glue, VSA and BMS, so technicians can diagnose and fix problems without the ticket in IT Glue to leave behind.
RMM / endpoint management
VSA 1-Click and IT Glue: The integration of VSA 1-Click and IT Glue enables individuals to use credentials stored in IT Glue when accessing remote devices, allowing technicians to copy and paste sensitive credentials when initiating remote devices. Avoid meetings.
PSA / service desk
myITprocess integration with BMS: The integration enables myITprocess users to generate BMS tickets within the myITprocess platform so that MSPs do not have to switch between solutions when evaluating client environments.
During 2021, Kaseya received top industry awards that highlighted its industry-leading products, forward-thinking leadership, and high-performing work environment:
Kaseya CEO Fred Voccola and CFO Kathy Wagner were recognized by The Software Report as Top 50 SaaS CEO and one of the Top 50 Women Leaders in SaaS, respectively.
Kaseya Senior Vice President of Channel and Community Dan Tomaszewski and Unitrends Vice President of New Sales and Channel Management Adam Larrabee have been named CRN Channel Chiefs 2021.
The Cybersecurity Excellence Awards have given Kaseya and its family of companies 5 awards, including Unitrends, Spanning Cloud Apps, ID Agent and Graphus.
Kaseya received multiple gold, silver, and bronze awards at the ChannelPro Readers Choice Awards for its Passly, VSA, BullPhish ID, and IT Glue solutions.
Both the Stevie Awards and Globee Awards recognized Kaseya as one of the best places to work in 2021.
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