This post is cowritten with Sangeetha Bharath and Seemal Zaman from Visa.
Across every industry, agentic AI is redefining how work gets done by shifting digital experiences from manual, user-driven interactions to autonomous, outcome-driven workflows. Unlike traditional AI systems that merely answer questions or provide suggestions, agentic AI introduces intelligent agents capable of reasoning, acting, collaborating with other agents, and completing multistep tasks on the user’s behalf. This shift is already transforming sectors such as travel, healthcare, banking, logistics, and customer service, where agents can research, plan, optimize, and execute end-to-end processes with minimal human intervention.
The payments industry is also entering a major transformation as agentic commerce shifts how consumers and businesses initiate, authorize, and complete transactions. Instead of manual steps across multiple apps and websites, autonomous agents can coordinate…
