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Insurance bosses love the idea of AI chat. Customers hate it

Insurance bosses love the idea of AI chat. Customers hate it

An IBM study has found most insurance industry leaders believe generative AI is essential to keep pace with competitors. However, only a quarter of customers want anything to do with the technology.

The study is based on a survey of 1,000…

Article Source
https://www.theregister.com/2024/10/16/ibm_insurance_industry_bosses_keen/

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