AI is seen as a competitive advantage by 87% of customers, but many do not know how to start implementing it. By providing viable use cases, sharing best practices, and setting clear desired outcomes, organizations can successfully implement AI. One powerful offer for integrating AI into business operations is Azure OpenAI Service, which runs OpenAI Advanced Language Models on the Microsoft Azure platform.
North Atlantic Industries (NAI) is an innovative company that focuses on rugged embedded computing solutions and power supplies for industrial, aerospace, and commercial applications. With a culture of innovation, NAI has successfully implemented AI initiatives across the enterprise to drive productivity and cost savings. By leveraging Azure OpenAI, NAI’s software engineers were able to automate processes, improve efficiency, and reduce technical debt.
The success of AI initiatives at NAI has led to company-wide adoption and the identification of multiple use cases across different departments. For example, in engineering, AI has been used to speed up the software testing process, resulting in significant time and cost savings. In sales, AI has improved the quality and efficiency of responding to statements of work and customer inquiries. In service, AI is being utilized to automate the return merchandise authorization (RMA) system, saving technicians time and effort.
Overall, Azure OpenAI at NAI has delivered millions in cost savings and significant efficiency gains. The company plans to continue exploring new AI use cases, including creating an AI-powered Microsoft Teams site and implementing a customer-facing AI bot on their website.
From automating hardware documentation to improving customer interactions, NAI is focused on expanding AI initiatives to drive innovation and growth across the enterprise. They have already seen the benefits of using AI and are excited to explore further implementations in the future.
In conclusion, AI has the potential to transform business operations, driving efficiency, productivity, and cost savings. By embracing AI technologies like Azure OpenAI, organizations can stay ahead of the competition and unlock new opportunities for growth and innovation.
Overall, the success of AI initiatives at NAI demonstrates the potential of AI to drive significant benefits across different departments and functions within an organization. By leveraging Azure OpenAI, NAI has been able to automate processes, improve efficiency, and generate cost savings, setting the stage for continued exploration and expansion of AI use cases in the future.
Article Source
https://www.microsoft.com/en-us/americas-partner-blog/2024/05/22/learnings-from-a-microsoft-customers-azure-openai-implementation/