In the CBA war room, where AI bots fight against an army of fraudsters

On the fifth floor of the Commonwealth Bank’s Axle building on the edge of Sydney’s central business district, six workers manage a swarm of AI “honeypots”.

The so-called Pollen Team lures and traps global fraudsters in real time. The AI ​​bots do not answer questions about account issues or mortgage rates; They engage thousands of criminals in simultaneous, automated conversations to extract information and protect CBA customers from a growing global threat.

Load…