In the latest news in the tech industry, platform integration and Generative AI (AI generation) are taking center stage. PTC and MakerSights have teamed up to revolutionize retail operations by introducing a standardized connector that enhances seamless data integration between PTC’s PLM solution, FlexPLM, and MakerSights’ consumer feedback platform. This collaboration aims to improve efficiency and reduce errors by providing real-time synchronization of product data across platforms.
Retail brands like Madewell have already experienced positive outcomes from this integration, with accelerated decision-making processes and increased confidence in product assortments thanks to specific consumer feedback. The collaboration between PTC and MakerSights eliminates data silos, fosters cross-functional collaboration, and reduces setup time by 75%.
The IBM Institute for Business Value released a study highlighting the challenges CEOs face in implementing and scaling generative AI. The research emphasized the importance of employee adoption and cultural foundations over underlying technology for successful AI implementation. Despite accelerating adoption rates, there is a concern about employees’ comfort levels with new technologies and the impact on workforce skills and roles.
Manhattan Associates introduced AI-powered customer service solutions, Manhattan Active Maven and Manhattan Assist, which leverage generative AI technology to enhance customer interactions and streamline operational processes. Manhattan Active Maven is a chatbot that provides personalized responses using large language models, while Manhattan Assist offers contextual support for users of Manhattan Active solutions.
Overall, these developments underscore the growing importance of platform integration and AI technology in improving operational efficiency and customer experiences in the retail and tech industries. Stakeholders are recognizing the need for continuous innovation and collaboration to meet the evolving demands of the market.
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https://footwearnews.com/business/technology/ibms-latest-gen-ai-research-1203641647/