IBM (NYSE: IBM) helps Riyadh Air build world’s first AI-native airline, unifying ops and CX

Riyadh Air’s AI‑powered operations create agility across the business and unify employee and guest experiences, setting a new benchmark in aviation

RIYADH, Saudi Arabia and ARMONK, N.Y., Dec. 8, 2025 /PRNewswire/ — At IBM Think Riyadh 2025, IBM (NYSE: IBM) and Riyadh Air announced a major milestone in their collaboration, unveiling Riyadh Air as the world’s first AI-native airline. Designed from the ground up without legacy patch work, these AI-driven operations provide the foundation to transform guest and employee experiences and set a new benchmark for innovation in the aviation industry.

Riyadh Air is leveraging IBM Consulting’s deep industry and technical expertise, broad partner ecosystem, and IBM watsonx Orchestrate to operate as an AI-native enterprise from day one. IBM Consulting served as the orchestrator behind this ambitious AI vision, bringing…