HSBC uses Mistral to drive adoption of generative AI

HSBC has signed a multi-year deal with French startup Mistral AI to integrate generative artificial intelligence tools across the bank, aiming to accelerate automation, increase productivity and improve customer service.

Under the agreement, HSBC will provide Mistral’s commercial models and future upgrades on a self-hosted basis, combining its internal technology expertise with Mistral’s modeling.

Both companies will work together to develop AI solutions for tasks ranging from financial analysis and multilingual translation to risk assessments and personalized customer communications.

The London-listed bank…