How software companies are developing AI agents and preparing their employees for the next wave of generative AI

• In a Deloitte survey, 26% of leaders said their organizations were seriously exploring autonomous agents.
• ServiceNow, SAP, and Salesforce are among the firms that have debuted AI agents to do work tasks.
• This article is part of “AI in Action,” a series exploring how companies are implementing AI innovations.

When clients of the cloud-based-software provider ServiceNow contact the company’s customer support center, 80% of the cases — in the form of…