This post is cowritten with David Kim, and Premjit Singh from Ring.
Scaling self-service support globally presents challenges beyond translation. In this post, we show you how Ring, Amazon’s home security subsidiary, built a production-ready, multi-locale Retrieval-Augmented Generation (RAG)-based support chatbot using Amazon Bedrock Knowledge Bases. By eliminating per-Region infrastructure deployments, Ring reduced the cost of scaling to each additional locale by 21%. At the same time, Ring maintained consistent customer experiences across 10 international Regions.
In this post, you’ll learn how Ring implemented metadata-driven filtering for Region-specific content, separated content management into ingestion, evaluation and promotion workflows, and achieved cost savings while scaling up. The architecture described in this post uses Amazon Bedrock Knowledge Bases, Amazon Bedrock, AWS Lambda, AWS Step Functions, and Amazon Simple Storage Service (Amazon…