It is the central mystery at the heart of telemedicine: How can patients get access to their most important medical records without compromising their privacy? The question is not just related to user activity – in the past, healthcare providers have been cautious about making electronic health records (EHRs) directly available to patients due to privacy and control concerns.

However, with the final rules of the Department of Health and Human Services (HHS) CURES Act coming into effect in April, the need for innovation has dictated. Healthcare providers are still faced with hurdles in giving patients access to their data, and HHS has eight exceptions to these rules, including privacy exceptions that give providers some leeway in making data decisions.

Apart from these exceptions, however, the CURES Act has no time limit. Health information providers need to get EHRs to the right patient – and to do that, they need health technology.

The regulatory hurdle

The central promise of …

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