This model supports the need for greater flexibility among employees while recognizing the need for personal collaboration, says Annella Heytens, head of APJC HR at Amazon Web Services Singapore.

The hiring process at Amazon Web Services is rigorous, but this allows the company to recruit highly skilled candidates who can embody its culture. The positive work culture of Amazon Web Services, which led to them receiving the bronze for excellence in work culture at the HR Excellence Awards 2020 in Indonesia. In this interview, Annella Heytens, Head of APJC Human Resources at Amazon Web Services Singapore (pictured above) shares how employees are helped to achieve success by allowing them to grow and learn.

Q. How would you describe your entire HR strategy and which important milestones have you reached so far?

Our strategy is to make it easier for employees to do meaningful work and be obsessed with the customer. We are always looking for ways to remove barriers and …


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