How AI Is Reshaping Hybrid Work, Service Management & Connectivity – UC Today

Speaking to UC Today, Amit Barave, VP and GM of the Webex Suite and AI at Cisco said the debate around whether to adopt AI is over. “The conversation has already moved from are we going to benefit from AI to how do we do it,” he said.

That shift is driving a structural change in how IT teams operate. Barave pointed to Cisco’s full-stack position across networking, security, and collaboration as a key advantage. Before AI, large enterprises managed each layer in isolation. Now, he said, stitching data and signals across those layers makes full-stack agentic operations management possible.

“What used to be weeks-long operational troubleshooting and debugging tasks across multiple teams — we’re showing the promise of reducing that down to hours,” Barave said.

Rethinking the Human vs. AI Debate

On customer-facing roles, Barave pushed back on the “human versus AI” framing. He argued that AI will raise the quality of customer…