How AI and robotics are changing your hotel stay

While travelers and hotel guests may have to wait a bit to be greeted by friendly robots at the front desk, artificial intelligence and robotics are still rapidly making their way into the world of hospitality, from booking systems integrated with ChatGPT to reporting food waste in restaurant kitchens.

Australia’s largest hotel providers and ASX-listed hotel operators such as Accor, Hilton, Minor Hotels and EVT are already leveraging advanced technologies to improve productivity and efficiency, particularly in their back-end operations.

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