Hotel operator introduces AI toolkit that expands information access for guests and employees

Hong Kong – Langham Hospitality Group (LHG) has launched a trio of artificial intelligence (AI) agents to address changes in the way people acquire information. The new toolkit, which complements the Group’s existing channels, gives guests the flexibility to make inquiries either digitally or directly to hotel staff, who in turn gain wider access to training materials and commercial insights.

Personal and intuitive guest care, strong colleague development and sound business decisions have always been central to the way we work. These new tools expand that approach by allowing us to respond to the changing way people access information, whether they’re guests planning a stay, frontline team members honing their skills, or marketing leaders exploring new travel trends. Bob van den Oord, CEO of Langham Hospitality Group

The new AI agents will be gradually rolled out across the group’s hotel portfolio, which includes 31 hotels on four continents and…