Home Depot has reportedly begun using generative AI to bolster its online shopping services.
The goal is to give consumers the same level of customer service on the company’s website as they’d find in brick-and-mortar locations, Jordan Broggi, executive vice president of customer experience and president of online for the home improvement retailer, told Bloomberg News in an interview published Thursday (March 6).
The new artificial intelligence (AI) tool, the report said,…
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