The Covid-19 pandemic has significantly accelerated the digitization of the healthcare system in India. Rahul Sharma, President of the Public Sector – Amazon Internet Services Private Ltd. (AISPL), Amazon Web Services (AWS) – India and South Asia, talked about patterns that have emerged with healthcare digitization, data, machine learning and artificial intelligence adoption in the Indian healthcare ecosystem. Edited excerpts from an interview:

How did the Covid-19 pandemic bring the digitization of the healthcare system to the fore?

Broadly, two patterns have emerged in the digitization of healthcare since the beginning of the pandemic. The first is the adoption of digital technologies by central and state governments to monitor and track the spread of the pandemic, liaise with various agencies for decision-making, and provide health services that can help citizens. The pandemic has created the need for collaboration between different stakeholders on an unprecedented scale – several …


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