As part of the “efficiency improvements” being implemented at the Social Security Administration, a new artificial intelligence system has been incorporated to help deal with call traffic. Now as anybody knows, trying to get pass an automated phone system to speak to a human in customer service can be frustrating, even more so when there’s an unprepared AI bot running the show.
That has been the experience of people who are accustomed to dealing with the SSA like Philadelphia-based…
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https://en.as.com/latest_news/having-trouble-with-the-social-security-ai-phone-bot-here-are-some-tips-to-make-your-life-easier-n/
