Public sector IT staff are often under pressure to protect privacy and create smooth avenues for the public to access the many services provided by local, regional and state agencies.

These goals have led to the development of single sign-on for employees and users of government systems, as well as other mechanisms to make government processes more user-friendly and “more like Amazon,” says Joyce Edson, assistant chief information officer and assistant general manager for Los Angeles You it.

“I wish I had a nickel for every time I heard this,” she remarked during a panel on Wednesday …

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