Google has recently updated its repair policy for Pixel devices that are shipped with unauthorized parts after facing criticism for its previous stance on the matter. The original policy did not allow for the repair of devices with unauthorized parts and stated that the devices would not be returned to the owner.
The new policy now states that in certain situations, such as security concerns, the service provider may not be able to repair a device with unauthorized parts and will return the device to the owner, unless health or safety requirements prevent it. If the service provider is unable to return the device, Google will work with the owner on next steps.
While the updated policy does not provide a clear answer on what Google will do with a device shipped with unauthorized parts, it does suggest that the company may still repair the device or return it to the owner depending on the circumstances. If the device is deemed unsafe to return, Google will work with the owner on next steps.
Overall, the updated policy offers more clarity on the process for devices with unauthorized parts, but leaves room for interpretation on how Google will handle such cases. It is a step in the right direction in terms of transparency for Pixel device owners.
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Article Source
https://9to5google.com/2024/06/06/google-pixel-repair-policy-unauthorized-parts-update/