Google Amends Repair Language Amid Controversy, but Keeps Options Open

Google’s Service and Repair Terms of Service recently came under fire for stating that the company would not return a device sent in for repair if it contained non-OEM parts. This caused concern among users who feared their phones could be confiscated. However, Google has since clarified that they do not keep Pixel phones, even if they have unauthorized parts.

After the issue was brought to light, a Google spokesperson reached out to Android Authority to explain that the language in the terms was being misinterpreted. The company has now updated its terms and conditions to make it clear that they will not retain devices for having non-OEM parts.

The previous version of the page stated that if a device contained unauthorized parts, it would not be returned. The new version now explains that in certain situations, such as security concerns, the service provider may not be able to repair a device with third-party parts. However, Google will still work with the customer to ensure their device is returned, unless health or safety requirements prevent it.

Overall, Google has addressed the confusion surrounding their repair policy and made it clear that they will not keep devices for having non-OEM parts. Users can now send in their phones for repair with more confidence that they will be returned to them, even if they contain unauthorized components.

Article Source
https://www.androidauthority.com/google-updates-repair-terms-and-conditions-3449542/