Red Sea Global (RSG), the developer of The Red Sea and Amaala regenerative tourism destinations, has chosen Oracle OPERA Cloud Central to enhance hotel operations. This decision will streamline distribution, sales, service interactions, and loyalty programs through a singular interface, ultimately improving guest services.
The adoption of the OPERA Cloud Central platform will provide RSG with a comprehensive system to oversee various facets of its hospitality business. This includes rate management, inventory, reservations, groups, and guest profiles, accessible to key stakeholders at all customer touchpoints. By breaking down operational barriers, RSG aims to offer seamless and personalized guest experiences across its luxurious properties.
RSG’s premier luxury resorts such as Thuwal Private Retreat, Shebara Island, and Desert Rock in Saudi Arabia will be the first to implement the OPERA Cloud Central platform. These resorts, focusing on luxury, sustainability, and innovation, will benefit from the new system by delivering exceptional services to guests.
John Pagano, Group CEO of Red Sea Global, emphasized the significance of this technological advancement, stating that Oracle’s expertise enables them to provide outstanding guest experiences by anticipating and meeting guests’ needs before their arrival. Pagano also mentioned the broader impact on the Saudi hospitality industry, setting a new technology services standard in the region.
Alex Alt, executive vice president and general manager of Oracle Hospitality and Retail, highlighted the partnership’s importance, especially considering Saudi Arabia’s position as a thriving hospitality market. Alt praised RSG for pioneering a regenerative tourism approach, setting the stage for transformation in the region. Oracle is committed to offering scalable hospitality solutions in the Kingdom, empowering staff to deliver personalized and seamless experiences for guests.
In conclusion, the collaboration between Red Sea Global and Oracle through the implementation of OPERA Cloud Central signifies a significant step towards elevating guest services and setting new standards for technology services in the Saudi Arabian hospitality industry. The adoption of this unified platform is expected to enhance guest experiences, streamline operations, and drive innovation across RSG’s luxury resorts.
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