By Maddison Leach
Publication Date: 2026-04-05 21:50:00
The worst thing is that it almost worked.
Gabbie Foord, founder and creative director of Victorian Candle brand MILKWICKtold nine.com.au that there were no warning signs when the new customer first placed an order.
She then received an email from the customer claiming the order had been damaged in transit, including a photo of two candles destroyed.
The customer wanted a free replacement, which Foord usually had no problems with.
But something in the photo the customer provided seemed wrong.
“When I saw it, the first thing I thought was, ‘Oh my God, this is badly broken, something really bad happened in transit,'” Foord told nine.com.au.
“Then within a few seconds I realized that the shape of the (candle) glass did not match the shape of our glasses.
“I noticed that the writing on the label was kind of messed up (and) the more I looked at it, the…