Global communications technology player Tata Communications and technology giant Cisco have launched Webex Calling in India, strengthening their 20-year partnership. This new service, known as Webex Calling by Tata Communications, integrates Cisco’s Webex Calling with Tata Communications GlobalRapide’s cloud voice services to offer a cloud-based Public Switched Telephone Network (PSTN) platform. This partnership aims to deliver an intelligent interaction fabric for businesses in the digital era.
The Webex Calling service provides enterprise-grade calling through a globally available cloud platform with over 14 million users worldwide. This modern business phone system offers flexible migration options, world-class reliability, and AI-powered devices and collaboration tools to support hybrid working environments. This launch marks the first time Webex Calling will be available in India, leveraging Tata Communications’ Cloud PSTN reach and local regulatory expertise.
Businesses in India can scale their communications infrastructure using Webex Calling without upfront investments in server hardware and ensuring compliance with applicable laws. Additionally, users will have access to additional collaboration workloads in the Webex Suite, including meetings, messaging, webinars, AI-powered features such as audio intelligence, and a range of devices.
In an exclusive joint interaction with Forbes India, Daisy Chittilapilly, President of Cisco India and SAARC, and Arijit Bonnerjee, Senior Vice President and Director of Tata Communications India, discussed the significance of this new partnership and the impact of AI-driven innovation. Chittilapilly highlighted the shift towards remote work and the increasing need for seamless collaboration experiences, while Bonnerjee emphasized the potential for growth and digital transformation in India.
Regarding AI-driven innovation, Tata Communications is launching its own AI cloud in partnership with Nvidia to offer GPU infrastructure as a service and develop AI-based business use cases. Cisco is integrating AI capabilities into its products to automate tasks, enhance customer experience, and streamline operations. The acquisition of Splunk by Cisco will further enable customers to implement AI in a responsible and ethical manner.
Looking ahead, Tata Communications is focused on providing a digital fabric to drive digital transformation initiatives, with investments in AI and other growth areas. Similarly, Cisco sees AI and security as key drivers of growth, emphasizing the importance of infrastructure modernization to support digital initiatives effectively.
Overall, the collaboration between Tata Communications and Cisco through Webex Calling signifies a significant step towards transforming cloud communication in India and meeting the evolving needs of businesses in the digital era. The integration of AI-driven innovations and a focus on growth areas will further enhance the capabilities and offerings in the telecommunications and technology sector.
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