Tata Communications and Cisco have collaborated to launch Webex Calling in India, marking an important milestone in their 20-year partnership. The service, known as Webex Calling by Tata Communications, offers a cloud-based Public Switched Telephone Network (PSTN) that integrates Cisco’s Webex Calling with Tata Communications GlobalRapide’s cloud voice services. This new offering provides enterprise-grade calling through a globally available cloud platform with over 14 million users worldwide. Webex Calling simplifies enterprises’ cloud transition by offering flexible migration options, reliability, and AI-powered collaboration tools.
Businesses in India can now scale their communications infrastructure without upfront investments in server hardware, while complying with local regulations. Users will have access to additional collaboration workloads in the Webex Suite, including meetings, messaging, webinars, AI-powered innovations, and a range of devices. This interoperability sets Webex Calling apart from its competitors, making it a valuable solution for businesses looking to enhance their communication capabilities.
During an exclusive joint interaction with Forbes India, Daisy Chittilapilly and Arijit Bonnerjee discuss the significance of this partnership, AI-driven innovation, and potential growth areas for both Cisco and Tata Communications. Chittilapilly emphasizes the increasing need for remote collaboration, the shift towards better customer experiences, and the readiness of the Indian market for cloud solutions like Webex Calling. Bonnerjee highlights the opportunities in areas like customer experience, employee productivity, and D2C startups that could benefit from Tata Communications’ offerings.
In terms of AI-driven innovation, Tata Communications is launching its own AI cloud in partnership with Nvidia, offering GPU infrastructure and a platform for developing business use cases. AI capabilities are integrated into their security and cloud offerings, enhancing the overall digital fabric for customers. Cisco is also focused on automation and AI integration, leveraging technologies like WebEx Assistant and Splunk to improve network management and security.
Both organizations are looking towards potential growth areas, with Tata Communications focusing on digital platform services and AI investments. Cisco sees AI and security as key drivers of growth, emphasizing the importance of solid infrastructure investments alongside emerging technologies. The collaboration between Tata Communications and Cisco reflects a commitment to innovation and offering cutting-edge solutions for businesses in India and beyond.
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https://www.forbesindia.com/article/news/how-tata-communications-and-ciscos-webex-calling-is-set-transform-cloud-communication-in-india/93184/1