A buggy update to Chrome OS version 91.0.4472.165 has resulted in some users being unable to log in to their accounts or reportedly logging in using boot loop computers (above Android headquarters). If you’ve been locked out of your Chromebook, help is on the way: Google posted on its system status page that it is working on a fix that is expected to be released on Wednesday. The update was also pulled that should prevent more users from having the problem.
According to Google, the only options to get instant access to your Chrome OS device again (if it sadly downloaded and installed the update) will result in the deletion of the local data on the device. However, if you can wait for the new fix for the problem to be released, your device should download this update automatically as well. Or you can trigger the update manually via the guest account. If your computer downloaded but not installed the faulty update, you may not want to shut down or restart it until the update is available.
If you can’t wait for the fixed update, Google recommends either “Powerwashing” (factory reset) your Chrome OS device, Roll back the update with a recovery USB stick, or Remove your account and add it again. Again, all of these solutions will erase local data on the device, so be careful. Google’s status page doesn’t address boot looping issues either – Android headquarters says If you have these issues, you will need to reinstall Chrome OS using the USB key recovery method.
The broken update 91.0.4472.165 is actually the second bad Chrome OS update we saw this month: Google had to pull another update around July 7th, after users discovered that some Chromebooks were seeing performance slowdowns severely.