Conversational AI has come a long way from rules-based chatbots that could only handle simple FAQs. Thanks to Generative AI and Agentic AI, today’s AI-powered assistants are getting smarter, more intuitive, and capable of handling complex, multi-step interactions—almost like a human assistant.
Agentic AI, AI that acts autonomously, is set to revolutionize customer and employee engagement by enabling more intelligent, autonomous, and proactive interactions. Unlike traditional AI, Agentic…
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https://www.nojitter.com/ai-automation/finding-conversational-ai-s-sweet-spot