Education technology company FinalSite is still in the process of having a rest before a devastating ransomware attack that crippled many of the services they provided to thousands of schools around the world this week.
In an update on Friday morning, the company announced that the “vast majority” of its sites are back running on the front-end, but many systems are still facing a variety of problems.
They urged their customers – who include thousands of schools in 115 different countries – to “limit software use to critical information updates for your front end” until they confirmed that all functions were fully functional.
“Examples of uses to avoid are sending emails / notifications, workflow, relying on calendar and sports notifications, uploading data, etc.,” the company said.
While some front-end systems are back, FinalSite said that some styling may be missing and users may not be able to access their site’s admin page. According to FinalSite, many users will continue to see 503 errors.
The company first notified customers of problems on Jan. 4, saying its engineers were working around the clock to solve the problem. Until Thursday the company will authorized that it was suffering from a ransomware attack.
“We are incredibly sorry for this prolonged downtime and are fully aware of the stress it is putting into your organizations. While we made progress overnight to get all of the sites up and running, it took longer than expected to fully recover,” wrote them in a message to customers.
“In the aftermath of the incident, our security, infrastructure, and engineering teams have worked around the clock to restore backup systems and safely bring our network back to full performance. Third-party forensic specialists are helping.” us bringing things back slowly and carefully to make sure the environment is safe and stable. “
“Many counties are complaining that they cannot use their emergency notification system to warn their communities of closings due to weather or COVID-19 protocol,” the user wrote. “The impact of this failure is far greater than the attention it has received.”
A FinalSite spokesman later said TechCrunch that around 5,000 of their 8,000 customers were affected by the ransomware incident. Local news agencies in the US reported School districts having problems with their websites.
Another school administrator made contact Beeping computer to report that their website is down, forcing them to contact parents about the failure. They were told that there was no schedule for returning to normal operations.
Some schools went to twitter to notify students and parents of website outages and to notify the public that their websites are down due to the ransomware attack on FinalSite.
Former FBI analyst Crane Hassold compared the attack to the affected ransomware incident Kaseya and said it shows the ripple effect ransomware can have on other companies.
“When a company that provides solutions for other companies is hit by ransomware, as we saw at Kaseya last summer, the consequences can be exponentially devastating,” said Hassold, now director of threat intelligence at Abnormal Security.
“In the current environment where COVID is peaking again and many schools are switching to temporary distance learning, this attack could not have come at a worse time.”
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