Facebook rejected ads from 60 women’s sexual health companies


A breastfeeding workshop, pants for postpartum comfort, informed consent: these are some of the services and products featured in ads that Facebook, according to a new report by the Center for intimacy justice.

For the report, Jackie Rotman, founder of the nonprofit, interviewed employees and executives of more than 35 companies focused on women’s sexual health issues – including pelvic pain, menopause, menstruation, and fertility – and interviewed dozen more. (The survey was created in collaboration with origin, a pelvic floor physiotherapy company.)

All 60 companies had ads that were disapproved by Facebook, and around half of them said their accounts had been banned at some point. according to the messagewhich was released on Tuesday. In most cases, Facebook had labeled the ads as “adult content” or as advertising for “adult products and services”.

In its advertising policies, Facebook has says that “Advertising for sexual and reproductive health products or services, such as contraception and family planning, must be targeted at people 18 years of age and older and should not focus on sexual pleasure.”

Facebook offers examples of inadmissible advertisements on its website (“Buy our sex toys for adult pleasure”) and those that are (“new moisturizing lubricant to relieve vaginal dryness in everyday life” and “practice safe sex”) with our condom brand “).

Still, Ms. Rotman found many ads for men that Facebook accepted, despite appearing to violate the guidelines of the social media platform: an ad for condoms that said “pleasure”; one for lubricant (“Lotion Made Just For Men Only”); and another for an erectile dysfunction pill that promises a “wet hot American summer.”

“Right now it’s arbitrary where they say a product is allowed or not in a way that we think has really sexist overtones and a lack of understanding of health,” said Ms. Rotman. She said it was a “systemic problem” and added that it was particularly damaging for small businesses.

“We welcome the promotion of sexual wellness products, but we prohibit nudity and have specific rules for how these products can be marketed on our platform,” wrote a spokesman for Meta, the parent company of Facebook, in an email. “We gave advertisers detailed information about the types of products and descriptions we allow in ads.”

The spokesman added that Facebook is making mistakes in enforcing its advertising policies and that it has lifted multiple disapprovals of ads that some of the companies mentioned in the report have experienced.

One company that has struggled to get Facebook-approved ads is Joylux, which sells menopause health products, including a device that is inserted into the vagina and used to strengthen the pelvic floor.

“Our consumer is a Facebook user,” said Colette Courtion, CEO of Joylux, who founded the company in 2014. “She is a 50 year old woman. Facebook is the best place for them to find out about menopause issues. ”Ms. Courtion added that Facebook is Joylux’s primary customer acquisition channel.

But, she said, Joylux employees have long been confused by Facebook’s policies and how they apply.

“Because of the nature of our product, the way it looks,” she said, Facebook and other companies consider it “pornographic”.

Since 2017, Joylux’s Facebook account has been closed twice, Ms. Courtion said. The company didn’t tell her why.

Heather Dazell, Vice President of Marketing at Joylux, said she found that “any ad that goes directly to our site would be automatically disapproved for the word ‘vagina’.”

A spokesman for Meta said that Facebook does not have a blanket ban on words like “menopause” or “vagina” but is considering “how each ad is positioned”.

Over the years, Joylux has withdrawn its approach to Facebook advertising. But even with the changes Joylux has made to its texts and images, many of its ads are rejected in the initial review process. Two years ago, Joylux began working with an agency to help the company challenge ad rejections. Usually the ads are released after the appeal.

But the process is time consuming and expensive, Ms. Courtion said, and the resulting advertisements are not helpful to consumers. “We can’t show what the product looks like and we can’t tell what it does,” she said.

Intimate Rose, a Kansas City, Missouri company that sells vaginal dilators and pelvic floor weights and rods, had similar problems. “Usually we’re always rejected,” says Adrienne Fleming, the company’s digital media manager.

She provided several examples, including an ad featuring a fully clothed, laughing couple (“live, laugh and love again with Intimate Rose pelvic health products,” the copy reads). Two other ads showed videos of women discussing how Intimate Rose weights had helped them with incontinence. Ms. Fleming said all ads were disapproved because Facebook categorized them as “adult products or services.”

in the Adult products section Meta gives several examples of prohibited items in its trade policy: “Sex toys, sexual enhancement products, sexually oriented adult products such as pornography or used or worn underwear, images of nudity, including partial child nudity, even if they have a non-sexual nature. “

But the policy says that “products like lubricants or condoms that are not designed for sexual pleasure or sexual enhancement” are allowed.

In an exchange with Facebook that she shared with the New York Times, Ms. Fleming pointed out that the company’s products are not intended for sexual intercourse or pleasure. The Facebook rep then referred to the trade policy, saying the ad was rightly disapproved and he could not provide any further details as these could be used to circumvent the policy in the future.

“It comes down to the judgment of the reviewer,” said Aaron Wilt, co-founder of Intimate Rose.

Businesses aren’t the only companies using Facebook advertising. RNW Media, a non-profit organization in the Netherlands, is building online communities for social change – including Love Matters, which focuses on sexual and reproductive health and rights and relies on Facebook ads to reach its audience.

In six years, almost 1,800 Love Matters ads were posted on Facebook were rejected, reads a report on the sustainability of journalism and news media presented at the United Nations Internet Governance Forum in 2020. Most of the time, this was because the ads were categorized as “adult content” or “sex toys”.

Michael Okun Oliech, social media director of Love Matters Kenya, said Facebook recently turned down two ads it submitted to promote an “escort service.” One was about consent; the other was about living with HIV

He said the appeal process would take him anywhere from a week to months and that he rarely had the opportunity to speak to “a real person.” To avoid rejection, Mr. Okun Oliech started using slang and replacing words describing specific body parts with fruit emojis (a tactic that has worked for companies like Hims, which sell Viagra).

But Charlotte Petty, human rights expert at RNW Media, worries about the consequences of an indirect or euphemistic representation. “There are ways to moderate the censorship, but at some point we endanger our own work,” she said.

The Facebook advertising platform has been criticized again and again in recent years. In 2018, an investigation by the Washington Post found that dozens of ads for LGBTQ-related events, businesses and nonprofits were blocked from the social network because they were classified as “political”. Facebook, which requires advertisers focused on politics or social issues to go through several additional tiers of ad approval, cited the majority of ad disapprovals as errors.

In November, Meta said it would Block advertisers from targeting people with promotions based on their engagement with content related to health, race and ethnicity, political affiliation, religion and sexual orientation, among others. The tools were used to discriminate against certain groups and to spam people.

When it comes to sexual health and wellness companies, Ms. Rotman hopes Facebook can act quickly. “This is a fixable problem,” she said. “It’s not as complicated as protecting democracy or elections. The point is to find a way to make sure ads related to women’s health aren’t blocked. It’s just a matter for Facebook to decide this is something they are going to fix. “

Ryan Mac Reporting contributed.


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