Digital resilience can face challenges when technology is not always available, such as during live entertainment events like wrestling broadcasts. The behind-the-scenes technology involves communication between cameras and equipment inside stadiums, trucks outside, and transmission centers. WWE faced difficulties in the past when technology was not always accessible, but the use of Cisco technology, particularly ThousandEyes, has helped them detect and solve problems proactively.
ThousandEyes now allows WWE to have visibility between agents on the road and in the studio, enabling them to isolate and solve network issues effectively. Customizable dashboards provide relevant information for different groups, making it easier to investigate problems and make improvements. By utilizing ThousandEyes, WWE has been able to enhance their digital resilience and improve their operations.
In response to the pandemic, Room & Board had to transition its in-person customer experience to a digital format in 2020. By focusing on cloud-based applications and investing in flexible technology platforms, the company was able to maintain its high-quality service while interacting with customers remotely. Cisco’s integration of security and monitoring features through ThousandEyes allowed Room & Board’s IT team to identify and address network issues proactively, ensuring a seamless customer experience.
For example, Room & Board discovered a slow and unresponsive internal order entry system, which was traced back to a misconfigured virtual server. Through the insights provided by ThousandEyes, the IT team was able to track down the technical problem and work towards a solution. The experience highlighted the enjoyment Rodrigue found in problem-solving and the detective work involved in resolving technical issues.
Overall, both WWE and Room & Board have benefited from the digital resilience afforded by Cisco technology and tools like ThousandEyes. By leveraging these resources, they have improved their operational efficiency, customer experience, and IT problem-solving capabilities. Follow @BizTechMagazine and @CiscoLive on social media for more insights from Cisco Live. #CiscoLive.
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https://biztechmagazine.com/article/2024/06/cisco-live-2024-how-network-visibility-supports-digital-resilience