Enhanced texting feature makes 911 communication more effective

Google and RapidSOS have announced a new collaboration to bring text-to-911 capabilities with RCS to U.S. emergency call centers. This new feature will be gradually rolled out starting this winter in areas where text-to-911 is currently supported, with the goal of closing gaps in emergency communications coverage and providing new safety benefits. Emergency Texting with RCS will be available for the first time in Google Messages, giving users critical safety communication capabilities when traditional calling may not be possible.

While text-to-911 via SMS is currently available in about 53% of U.S. emergency call centers, it does not always support the sharing of images and videos. The new RCS feature will allow users to confirm the delivery of their emergency requests and see if emergency services are actively responding to their messages. This eliminates the uncertainty of waiting to see if messages have been received. Users will also be able to send high-resolution images and videos to provide first responders with a clearer picture of the emergency situation, potentially leading to a faster and more effective response.

In addition, users will be able to share their precise location and additional information automatically through Android Emergency Location Services. This includes language settings and optional medical information, ensuring that emergency services know exactly where to go and have access to useful details even if the user is unable to respond.

Overall, the introduction of text-to-911 capabilities with RCS is a significant step forward in improving emergency communications and providing users with more options to access help when needed. This new feature has the potential to enhance the effectiveness of emergency response efforts and ultimately save lives in critical situations. Google and RapidSOS’ partnership represents a commitment to leveraging technology to increase safety and provide essential services to individuals in emergency situations.

Article Source
https://blog.google/products/messages/google-messages-rcs-911-emergency/