Organizations can face two critical challenges with conversational AI. First, users need answers where they work—in their CRM, support console, or analytics portal—not in separate tools. Second, implementing a secure embedded chat in their applications can require weeks of development to build authentication, token validation, domain security, and global distribution infrastructure.
Amazon Quick Suite embedded chat helps solve the first challenge by bringing conversational AI directly into your applications, so users can query structured data, search documents, and trigger actions without switching tools.
In this post, we show you how to solve the second challenge with a one-click deployment solution to embed the chat agents using the Quick Suite Embedding SDK in enterprise portals.
Solution overview
The solution deploys a secure web portal for the embedded chat using Amazon CloudFront for global content delivery, Amazon Cognito for OAuth 2.0…