Elevating Call Center performance using Amazon Connect and Amazon Bedrock | Amazon Web Services

Elevating Call Center performance using Amazon Connect and Amazon Bedrock | Amazon Web Services

By Jasmine Rasheed Syed – Sr. Customer Solutions Manager – AWS
By ManojKumar Kotakonda – Technical Lead – Cognizant
By Manish Madhukar – Managing Client Partner – Cognizant
By Marco Punio – Sr. Specialist SA GenAI – AWS
By…

Article Source
https://aws.amazon.com/blogs/apn/elevating-call-center-performance-using-amazon-connect-and-amazon-bedrock/