Do you want to implement AI in your company? This is why consumers are in favor of it

In case we didn’t know, the stats say it: AI shopping is the new normal. According to Klaviyo’s current year 2025 AI Shopping Index report, more than four in five people (86%) are already using AI to shop or research products online – and that’s just the beginning.

As the AI ​​Shopping Index (which surveyed over 30,000 shoppers in Australia, the UK and the US) shows, consumers are quickly becoming drawn to the convenience and streamlined experiences of 24/7 AI-powered shopping. This means there are many lessons for businesses to learn in order to benefit from the changing e-commerce landscape.

With that in mind, let’s take a look at some of the key lessons companies can take from 2025 AI Shopping Index report and how they could start implementing it.

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