Google unveiled a new AI-powered search feature called AI Overview at its recent I/O event, promising a more conversational and informative search experience. However, users have reported receiving inaccurate and sometimes nonsensical answers from the tool. Some examples include contradictory instructions on boiling taro, encouragement to run with scissors, and a claim that a dog has played in the NHL based on a charity event for rescued puppies.
Despite Google’s assertion that such examples are rare and not representative of most users’ experiences, concerns have been raised about the reliability of AI Overview. The company stated that the vast majority of AI overviews provide high-quality information and that user satisfaction has increased since the launch of the feature.
Google plans to make AI Overview available to 1 billion users by the end of the year, but some are already seeking ways to disable it. The company will introduce a “web” filter to exclusively display traditional links, addressing concerns from business owners who rely on SEO to drive traffic to their websites and generate revenue.
In a blog post, Google’s head of search, Liz Reid, emphasized that links included in AI Overviews receive more clicks than traditional web listings for the same query. The company aims to continue sending valuable traffic to publishers and creators through its search platform.
Overall, while Google’s AI Overview feature has sparked controversy and criticism due to inaccuracies and reliability issues, the company remains committed to refining the system and providing a valuable search experience for users and businesses alike.
Article Source
https://www.businessinsider.com/google-ai-overview-search-incorrect-social-media-2024-5
