Two years after partnering with OpenAI to automate marketing and customer service jobs, financial tech startup Klarna says it’s longing for human connection again.
Once gunning to be OpenAI CEO Sam Altman’s “favorite guinea pig,” Klarna is now plotting a big recruitment drive after its AI customer service agents couldn’t quite hack it.
The buy-now-pay-later company had previously shredded its marketing contracts in 2023, followed by its customer service team in 2024, which it proudly began…
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