By @iTnews_au
Publication Date: 2025-12-04 19:40:00
Cochlear is beginning to leverage the AI capabilities of its Amazon Connect contact center platform and automate the scoring of agents and calls against a set of quality and compliance goals.
Andy McLaughlin of Cochlear at AWS re:Invent.
The Sydney-based maker of implantable hearing technology transitioned its global contact center operations in 14 countries to Amazon Connect two and a half years ago.
Cochlear syndrome…