When the COVID-19 pandemic upended in-person learning, academic institutions quickly adapted with remote learning technologies. Faced with narrow timeframes to make the transition, many schools turned to channel partners for IT support services, as well as for help determining the scope of their remote learning projects.

The University of Toronto Mississauga (UTM) was one of the many higher education institutions that shifted to large-scale distance learning within a short period. Within a three-month window before the start of its 2020 fall semester, UTM kicked off a project that would provide its students, faculty and staff with remote access to on-site academic resources. Founded in 1967, UTM has more than 3,800 employees and 14,000 students, according to the university.

UTM evaluated potential IT solutions. In July 2020, the university decided to partner with Third Octet, a solution provider based in Woodbridge, Ont.. Third Octet, a Platinum Citrix Solution Advisor and…



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