By Rob Wilkinson
Publication Date: 2026-01-27 11:30:00
Cisco’s launch of the Cisco 360 Partner Program is not just an operational tweak. It is a signal that large vendors believe the next wave of enterprise AI, including agentic AI, will be won by organizations that can combine infrastructure, governance, and partner-delivered outcomes, not by teams running isolated pilots.
Cisco says the program was co-designed with partners over fifteen months. It is built to help partners deliver outcomes across AI-ready data centers, future-proofed workplaces, and digital resilience. It also introduces new partner designations, a Partner Locator, and a revamped incentives-and-measurement approach that rewards value creation across the customer lifecycle.
For CX leaders trying to implement AI responsibly, that lifecycle focus matters because customer experience gains rarely come from a single deployment. They come from sustained adoption, integration, and operational change. According to Elisabeth De…