By Jessica (Bair) Oppenheimer,
Publication Date: 2025-12-12 13:00:00
Joining the Security Operations Centre (SOC) team in Cisco Live Melbourne was a new experience for me as a Cisco Technical Marketing Engineer (TME). I mainly watched the SOC in operation in several previous occasions Cisco Live, Black Hat and others and it was enough to watch the excitement from outside, joining them this time was a great experience, and I don’t think watching will fulfill my excitement anymore. I had the role to be part of the Tier1 (Triage) /Tier 2 (Investigator) analyst team looking at incidents at first hand, in this blog I will focus on few points during this experience:
- Onboarding: Getting onboard, accessing the tools, verifying data, fixing integration
- Process of Escalation: SOC escalation process
- Innovation: Develop and implement new integrations, processes, workflows, and automations
Getting onboarded in a SOC for any organisation is a big task, but not with the Cisco SOC team. Getting access to the tools took less than 20 minutes,…
