By Simon Quicke
Publication Date: 2026-02-04 06:45:00
Cisco’s senior management have warned that artificial intelligence (AI) will not achieve widespread adoption or reach its potential without customers gaining trust in the technology.
The vendor’s CEO, Chuck Robbins, and president and chief product officer Jeetu Patel both spoke at the vendor’s AI Summit, listing trust as one of the main challenges facing the industry.
Not only did that concept refer to securing data and giving customers confidence their systems were not exposed to greater risk, but also that those delivering the technology understood the challenges, and were capable of advising and guiding users through adoption and deployment.
“We all believe 2026 is going to be a turning point for AI, and we believe that this will be the year of agentic applications,” said Robbins. “And we believe that all of us know that the impact on what we do every day is going to change significantly, whether we’re talking to our enterprise customers or governments around…
