The Citrix Insight Services (CIS) customer portal at is no longer available. Customers can upload diagnostic files, screenshots, logs, etc. to a case using the portal at

To upload a file:
1. Log in to the portal at 
2. Select the case you’d like to add a file to
3. Click Browse in the “Accelerate your case” section

4. Select the file to upload

5. If you have not accepted the EULA previously, you must do so before the file will upload

6. The file is compressed prior to uploading

7. The file upload begins

8. The user will see a success or failure message when the upload completes

Citrix Support engineers will then have access to your file for analysis.

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